Return & Refund Policy

At Ultra Urban, we want customers to receive their orders in good condition and have a smooth shopping experience. This Return & Refund Policy explains when a return, replacement, or refund may be available for purchases made through ultraurbandetergentliquid.com.

Eligibility for Returns

You may request a return if you receive:

• A damaged product

• A leaking or defective product

• An incorrect product

• A product different from what you ordered

• A package with missing items

Return requests should be submitted within 7 days of delivery.

To help us verify the issue, we may ask for photographs or videos of the product, packaging, shipping label, and any visible damage.

Non-Returnable Products

For hygiene, safety, and product-quality reasons, certain products may not be eligible for return, including:

• Products that have been opened or used

• Products with damaged or removed seals

• Products damaged after delivery due to improper handling

• Products returned without their original packaging

• Products purchased during certain clearance or final-sale promotions

• Products returned because of personal preference after being opened

If the product was damaged, defective, leaking, or incorrect when delivered, please contact us even if the packaging has been opened for inspection.

Damaged or Defective Products

If your order arrives damaged, defective, or leaking, please contact our customer support team as soon as possible.

Provide your order number along with clear photographs or videos showing the issue.

After reviewing the request, we may offer an eligible replacement or refund depending on the circumstances and product availability.

Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us within 7 days of delivery.

Once the issue is verified, we may arrange a replacement, send the missing product, or issue an eligible refund.

Return Request Process

To request a return, please contact Ultra Urban using the contact details available on our website and provide:

• Order number

• Customer name

• Registered phone number or email address

• Reason for the return

• Photographs or videos of the product where applicable

Please do not send a product back without receiving return instructions from our support team.

Return Shipping

If a return is approved because we sent an incorrect, damaged, or defective product, applicable return shipping arrangements may be handled by Ultra Urban.

For other approved return situations, return shipping charges may be the customer’s responsibility.

The exact return process will be communicated after your request has been reviewed.

Refunds

Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be processed to the original payment method used for the purchase.

For Cash on Delivery orders, eligible refunds may be processed through a bank transfer, UPI, or another suitable payment method after the required refund details are provided.

Refund Processing Time

After a refund has been approved and initiated, it may take approximately 5 to 10 business days for the amount to appear in your account.

Actual processing times may vary depending on your bank, payment gateway, UPI provider, card issuer, or other financial institution.

Shipping Charges

Original shipping charges may not be refundable unless the return is due to an incorrect, defective, damaged, or otherwise eligible issue attributable to the order fulfilment process.

Any applicable shipping or handling deductions will be communicated before the refund is processed.

Replacement

Where appropriate, we may offer a replacement instead of a refund.

Replacement availability depends on stock and successful verification of the return request.

If the same product is unavailable, we may offer a refund or another suitable resolution.

Order Refusal and Undelivered Orders

If an order is refused at delivery or cannot be delivered because of incorrect customer information, repeated delivery failures, or customer unavailability, applicable shipping or handling charges may be deducted from any eligible refund.

Refund Delays

If you have received confirmation that a refund was issued but the amount has not appeared after the expected processing period, please first check with your bank or payment provider.

You may then contact Ultra Urban with your order and refund details for further assistance.

Policy Abuse

Ultra Urban reserves the right to reject return or refund requests where there is evidence of misuse, fraudulent activity, repeated unreasonable claims, product tampering, or violation of this policy.

Consumer Rights

Nothing in this Return & Refund Policy is intended to limit any rights available to customers under applicable consumer protection laws.

Changes to This Policy

Ultra Urban may update this Return & Refund Policy when necessary. The latest version will always be available on this page.

Website: ultraurbandetergentliquid.com

Last Updated: August 7, 2026