Terms and Conditions

Welcome to Ultra Urban. These Terms and Conditions govern your access to and use of ultraurbandetergentliquid.com, including purchases made through our website.

By accessing our website, placing an order, or using our services, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use the website.

1. About Ultra Urban

Ultra Urban provides household cleaning and laundry products through its online store.

References to “Ultra Urban,” “we,” “us,” or “our” in these Terms and Conditions refer to the business operating ultraurbandetergentliquid.com.

References to “you,” “customer,” or “user” refer to anyone who visits the website or purchases products from us.

2. Eligibility to Use the Website

By using this website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are using the website on behalf of another person or organisation, you confirm that you have the authority to do so.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, images, prices, sizes, quantities, ingredients, specifications, and other information.

However, actual product packaging, colour, appearance, labelling, or specifications may occasionally differ from images or information displayed on the website.

Customers should always review the product label, directions, warnings, and instructions before using any product.

4. Product Availability

All products displayed on the website are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until the order has been successfully confirmed.

We reserve the right to limit quantities, discontinue products, or cancel an order if a product becomes unavailable.

5. Pricing

Product prices are displayed on the website and may be changed from time to time.

We make reasonable efforts to ensure that pricing information is accurate. However, errors may occasionally occur.

If an incorrect price is displayed, we reserve the right to correct the error and cancel or modify the affected order where permitted by applicable law.

Applicable taxes, shipping charges, or other fees may be displayed during checkout where relevant.

6. Orders

When you place an order through our website, you agree to provide complete and accurate information, including your:

• Name

• Phone number

• Email address, where required

• Billing information

• Shipping address

• Payment information

An order is considered accepted only after it has been successfully processed and confirmed.

We reserve the right to refuse or cancel an order for legitimate reasons, including product unavailability, payment issues, incorrect information, suspected fraud, or delivery limitations.

7. Payments

Payment methods available at checkout may include online payments, UPI, cards, Cash on Delivery, or other supported methods.

Payments may be processed through third-party payment service providers.

By making a payment, you confirm that you are authorised to use the selected payment method.

Ultra Urban is not responsible for delays or failures caused directly by banks, payment gateways, card networks, or other independent payment providers.

8. Cash on Delivery

Cash on Delivery may be available for eligible orders and locations.

We may restrict or disable COD for certain customers, products, order values, or delivery locations.

Repeated refusal of COD orders or misuse of the service may result in restrictions on future orders.

9. Shipping and Delivery

We aim to process and dispatch orders within reasonable timeframes.

Delivery times shown on the website are estimates and may vary because of factors such as:

• Delivery location

• Courier availability

• Weather conditions

• Public holidays

• Operational delays

• Incorrect customer information

• Events beyond our reasonable control

Customers are responsible for providing an accurate and complete delivery address.

Ultra Urban is not responsible for delays resulting from incorrect or incomplete delivery information provided by the customer.

10. Order Cancellation

Orders may be cancelled in accordance with our Cancellation Policy.

Cancellation may not be possible once an order has been processed, packed, dispatched, or handed over to the courier partner.

Ultra Urban may also cancel an order in circumstances such as payment failure, product unavailability, incorrect pricing, suspected fraudulent activity, or delivery limitations.

11. Returns, Replacements and Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Customers should inspect their order after delivery and report eligible damaged, leaking, defective, incorrect, or missing products within the period specified in that policy.

We may require photographs, videos, packaging information, or other reasonable evidence before approving a claim.

12. Product Usage

Customers are responsible for using products according to the instructions and warnings provided on the product label or packaging.

Do not use a product for purposes other than those for which it is intended.

For delicate fabrics or surfaces, testing the product on a small, less visible area before full use is recommended.

Products should be stored safely and kept away from children or pets where appropriate.

13. Allergies and Sensitivities

Individual reactions to detergents and cleaning products may vary.

Customers with known allergies, sensitive skin, or other concerns should review product ingredients and instructions carefully before use.

If irritation or an unexpected reaction occurs, discontinue use and seek appropriate professional advice where necessary.

14. Promotions and Discount Codes

From time to time, Ultra Urban may offer promotions, discount codes, coupons, bundles, or special pricing.

Such offers may be subject to additional conditions, including:

• Expiry dates

• Minimum order values

• Product restrictions

• Usage limits

• Customer eligibility

Unless specifically stated otherwise, promotional offers cannot be exchanged for cash.

We reserve the right to withdraw or modify promotions where permitted by law.

15. User Accounts

Some website features may allow customers to create an account.

You are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

Please notify us if you believe your account has been accessed without authorisation.

16. Reviews and User Content

If you submit reviews, comments, photographs, feedback, or other content through our website, you confirm that the content:

• Is accurate to the best of your knowledge

• Does not violate another person’s rights

• Is not unlawful, abusive, misleading, or fraudulent

• Does not contain malicious software or harmful material

We may remove content that violates these Terms and Conditions or applicable law.

17. Intellectual Property

Unless otherwise stated, the content available on ultraurbandetergentliquid.com, including:

• Brand names

• Logos

• Text

• Graphics

• Website design

• Product descriptions

• Photographs

• Icons

• Other website materials

is owned by Ultra Urban, its licensors, or relevant rights holders.

Website content may not be copied, reproduced, distributed, modified, or commercially exploited without appropriate permission, except where permitted by law.

18. Prohibited Activities

When using our website, you must not:

• Use the website for unlawful purposes

• Attempt to gain unauthorised access to the website

• Introduce viruses, malware, or harmful code

• Interfere with website security or functionality

• Submit false or fraudulent orders

• Misuse promotional offers

• Copy protected website content without permission

• Impersonate another person

• Use automated systems in a manner that harms website performance or security

19. Third-Party Services

Our website may rely on or link to third-party services such as:

• Payment gateways

• Courier companies

• Analytics providers

• Social media platforms

• Hosting providers

• Other external websites

These third parties operate independently and may have their own terms and privacy policies.

Ultra Urban is not responsible for the content, availability, security, or practices of independent third-party services.

20. Website Availability

We aim to keep our website available and operating correctly.

However, uninterrupted access cannot be guaranteed. The website may occasionally be unavailable because of maintenance, technical issues, server problems, updates, or circumstances beyond our reasonable control.

21. Limitation of Liability

To the extent permitted by applicable law, Ultra Urban will not be liable for indirect, incidental, special, or consequential losses resulting from:

• Improper use of products

• Failure to follow product instructions

• Third-party services

• Website interruptions

• Delivery delays outside our reasonable control

• Unauthorised account access caused by customer negligence

Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limits rights available under applicable consumer protection laws.

22. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of the website, violation of these Terms and Conditions, or infringement of another person’s rights.

23. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how personal information may be collected, used, stored, and shared.

24. Changes to These Terms

Ultra Urban may update these Terms and Conditions from time to time to reflect changes in our website, services, business practices, or applicable requirements.

The latest version will be published on this page.

Continued use of the website after updated terms become effective constitutes acceptance of the revised terms where permitted by law.

25. Governing Law

These Terms and Conditions shall be governed by and interpreted according to the applicable laws of India.

Any dispute arising from the use of the website, our products, or these Terms and Conditions will be subject to the jurisdiction of the appropriate courts in India, subject to applicable consumer protection laws.

26. Contact Us

If you have questions about these Terms and Conditions, please contact Ultra Urban using the contact information provided on our website.

Website: ultraurbandetergentliquid.com

Last Updated: August 7, 2026